The Next Generation Observability Platform

We create vital insights and advanced analytics for video service providers.

Explore our solutions

Empowering your teams with one platform and unified insights

Since 2004, our vision has been to empower people and teams at video service providers to accomplish more. Users are operational, product and management teams. Our solutions have proven scalability across millions of end-user devices, covering the whole video service delivery chain. This gives you complete understanding of the behavior and performance of video creation, network delivery and consumption.

End-to-end service visibility

Our video observability solutions provide insights of the entire video delivery chain – from the headend to the end-user. Quality of experience for all services and in all locations is made transparent on a single pane of glass, supporting an agile and data-driven way of working across teams and departments.

Subscriber insights

From the top-level dashboards, You are just a few clicks to data mining and finding individual end-user devices. From high-level dashboards to detailed metrics in one unified platform, teams can quickly identify and resolve customer-specific issues, resulting in a personalized and seamless experience.

Improved time-to-fix & ROI

Lower the time-to-fix with complete service delivery performance insights from video creation to consumption. By integrating customer experience and service performance data into customer care processes, you can shorten call times, improve NPS and lower support costs, leading to a higher ROI.

Integrated in your workflow

By integrating with the tools and environment you use every day, we make it easy to get to insights, share them and cooperate between teams. Single sign-on and role-based access control managed with Active Directory and integration with Teams or Slack for alerts and sharing of data facilitate efficient collaboration.

Highlights

Gain full visibility into how ads are signaled, delivered, and played across OTT services. Agama connects SCTE-35 events, playback behavior, and viewer experience in one unified view.

Our platform now supports JPEG XS Channel Capacity for Analyzers, enabling analysis up to, and including the content level for JPEG XS encoded content for any number of channels.

Talk to an expert

Agama Augmented Intelligence (A2I) brings natural-language chat directly into the workflow. The new Dashboard Creator builds custom dashboards from plain-language requests.

Watch the videos

Our solutions

Visibility and insights from service creation to consumption

Video Observability & Analytics

Combining customer experience and usage insights from every app and device with service performance metrics from playout and the delivery network, Agama delivers a holistic solution through a unified view. This enables teams to detect issues proactively, optimize performance, and ensure the best viewing experience.

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Playout & Headend Assurance

The software-based Agama Analyzers are designed for deployment in modern cloud, hybrid or on-prem environments, supporting all modern codecs and packaging formats. With innovative visualization, correlation and alerting, they provide observability across monitoring points and technologies.

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Network Delivery Assurance

With capabilities covering IP, Cable and ABR delivery through CDNs, Agama Analyzers provide performance and quality insights of the network delivery regardless of technology.

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Product Analytics

Agama Product Analytics provides a view of product usage across platforms and devices, enabling analysts and product managers to optimize and grow video services.

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Automation & Data Integration

Get full visibility of an issue’s origin and speed up resolutions with solutions designed for customer care. Integrate flexibly and seamlessly with your analytics ecosystem to deliver outstanding customer service.

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Content Engagement Analytics

Use insights, automated reporting and advanced engagement tracking to deliver insights into content popularity and segmentation, and drive content and marketing strategies for the customer base.

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Manager Platforms and Systems at Delta Fiber NL

“Delivering a high-quality IPTV service requires an end-to-end insight in quality of experience, by having full visibility on all levels of the TV delivery chain."

Bart Smeels

Manager Platforms and Systems at Delta Fiber NL

“We believe that the Agama solution provides us valuable insight needed to continuously improve our service, and at the same time ensuring the best possible user experience for our customers."

Petter Røisland

Head of TV Tech at Altibox

Senior Vice President of Nuuday (part of the TDC Group)

"We view Agama as a reliable long-term partner, and with its analytics and assurance solution we get a complete view of the distribution chain in real-time, as well as access to in-depth data and insights."

Peter Bukhave Hansen

Senior Vice President of Nuuday (part of the TDC Group)

System Manager Broadcast Services at Telenor

“For Telenor, attaining an excellent customer experience is vital. With the Agama analytics and assurance platform, we get a very good overall view of the entire cable distribution chain in real-time, and we can easily understand KPIs and KQIs on customer level."

Tommy Hexeberg

System Manager Broadcast Services at Telenor

“By activating the Agama solution on all our customers' devices and recently on our new Android TV box, we have an excellent visibility of the quality of the services we distribute."

Romain Lonfat

Head of iTV at netplus.ch

Head of the Telecom Applications & ICT at POST Luxembourg

"Agama provides us with a better view into our IPTV quality of experience. With this solution, we will be able to monitor our streams end to end, from the head-end up to the Set-Top Box."

Georges Klosen

Head of the Telecom Applications & ICT at POST Luxembourg

"With the established and professional Agama solution we are able to secure an even better content quality for our customers and the end users. By receiving instant live details and alerting of our channels and signals we will improve our platform and the overall service for our clients."

Hans Kühberger

CEO at ocilion

Words from customers

Agama works with the best in the industry to provide processing and media delivery solutions that meet all your end customer needs and help you stay ahead of competition.